Privacy Policy

Doma Data Hub ('we', 'our', or 'us') is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our mobile application and related services. By using Doma Data Hub, you agree to the practices described here.

1. Information We Collect

We collect information you provide directly, such as your full name, email address, phone number, date of birth, and government-issued ID details during registration or account verification. We also collect transaction data (amounts, recipients, service types), device information (device model, OS version, unique device identifiers), and usage data (screens visited, features used, timestamps).

2. How We Use Your Information

We use your information to create and manage your account, process payments, data purchases, and bill transactions, verify your identity and prevent fraud, send transaction confirmations and service notifications, improve our app experience and customer support, and comply with applicable Nigerian laws and regulatory requirements.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with payment processors and telecom partners necessary to complete your transactions, regulatory authorities such as CBN or EFCC when required by law, and service providers who assist us in operating our platform and are bound by confidentiality agreements. We will never share your data with third parties for marketing purposes without your explicit consent.

4. Data Security

We employ industry-standard security measures including encryption in transit (TLS/HTTPS), encrypted storage of sensitive credentials, and multi-factor authentication options. Access to personal data within our organisation is strictly limited to authorised personnel. However, no system is completely immune to risk, so please keep your login credentials and transaction PIN confidential.

5. Data Retention

We retain your personal data for as long as your account is active and for up to seven (7) years after account closure, in line with Nigerian financial record-keeping regulations. You may request deletion of non-regulated data at any time.

6. Your Rights

You have the right to access the personal data we hold about you, correct inaccurate information, request deletion of data not required by law, withdraw consent for optional data processing, and lodge a complaint with the Nigeria Data Protection Commission (NDPC). To exercise any of these rights, contact us at the details provided below.

7. Children's Privacy

Doma Data Hub is intended for users aged 18 and above. We do not knowingly collect personal information from minors. If we become aware that a minor has registered, we will promptly close the account and delete associated data.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via in-app notification or email at least 14 days before the changes take effect. Continued use of the app after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please reach us: